Shipping policy

General Shipping Information

  • Fast Shipping: Lax.com offers same-day shipping on orders placed by 12:00 pm EST, provided payment is processed. This excludes weekends and holidays.
  • Shipping Tracking: Tracking information will be provided once the order is shipped. Lax.com is not responsible for delays caused by carriers or weather conditions.
  • PO Boxes and APO/FPO Addresses: Orders to PO Boxes or APO/FPO addresses may take 7-10 business days for delivery.

Free Shipping Policy

  • Eligibility: Free shipping is available on all orders over $99 within the continental US.
  • Exclusions: Bulky items such as goals, nets, rebounders, balls, etc., are not eligible for free shipping.
  • Delivery Time: Expect delivery within 2-6 business days. Orders typically ship from the Connecticut warehouse within 1-2 business days via UPS. Expedited shipping options are available at checkout. The purchase day and delivery day do not count towards delivery times. Note that overnight delivery does not include Saturday/Sunday delivery.

Custom Helmets & Stringing

  • Custom Helmets: These are shipped via UPS using the selected shipping method at checkout.
    • Cascade custom helmets take 3-6 business days to be produced before they are shipped from the manufacturer to you.
    • Warrior custom helmets take 5-7 business days to be produced before they are shipped from the manufacturer to you. 
  • Pro Strung Heads: Once your head is custom-strung to perfection, we ship it straight to your door, ready for action. Production timing for custom stringing is as follows, please note that during pre-season and holidays these timelines may be longer. Please add shipping time to these timelines based on the shipping option you selected at checkout. 
    • Standard Stringing: 2-3 business days for stringing
    • Rush Stringing: 1-2 business days for stringing
    • Business days are Monday-Friday & exclude major Holidays. 

     

International Shipping

  • Delivery Times: International delivery times vary based on local customs regulations. Recipients are responsible for any customs fees.
  • Additional Fees: Heavy items may incur extra shipping costs and extended delivery times.
  • Documentation: A copy of the order and the US Customs form will be attached to the outside of all packages. Expedited international shipping is available for an additional fee.

Additional Policies

  • Liability: Lax.com strives for efficiency but is not responsible for delays after the package has left their facility.
  • APO/FPO Deliveries: Final delivery to APO/FPO addresses is subject to military shipping terms. Thank you for your service! 🇺🇸