Warranty Policies

Lax.com is proud to be an Authorized Dealer for the brands we sell online and at our retail stores. Buying from an authorized dealer allows your equipment to be covered under the brand's limited warranty. Each product's limited warranty period is specified on the manufacturer's website/packaging.

Please find below a list of warranty information and contact the manufacturer directly with any issues:

Zima - a Lax.com Brand

All Zima products warrant the original purchaser of this product that the product shall be free from defects in workmanship and materials for 30 days after receipt when the product is used under normal uses and conditions. Any damage through improper use, negligence, abuse, misuse, transportation, acts of nature, or accident will not be replaced. All limited warranty ZIMA product requests should be directed to questions@lax.com. Zima products include ZIMA branded items.

Satin Chrome Heads

Damage that renders the item unusable is protected under warranty for a period of 60 days starting from the purchase date. Be aware that any chipping or scratching of the chrome coating is classified as "normal wear and tear" and is not considered unplayable damage, much like the expected wear on dyed heads.

Lax.com Team Store Purchases

All products purchased in a Lax.com sponsored Team Store warrant the original purchaser of this product that the product shall be free from defects in workmanship and materials for 30 days after receipt when the product is used under normal uses and conditions. Any damage through improper use, negligence, abuse, misuse, transportation, acts of nature, or accident will not be replaced. Custom orders may not be returned unless the merchandise is defective or we made an error when making the custom order product. All custom team store purchases are a final sale. All limited warranty TEAM STORE product requests should be directed to teamquestions@lax.com.